Accor to attach friends to inns with new WhatsApp service | Information

AccorHotels UK & Eire has launched the power for friends to speak with resort employees utilizing WhatsApp.

As a substitute of being obliged to make use of the telephone of their room to contact reception or different resort amenities or companies, they’ll now merely ship a message through WhatsApp Messenger.

The service sees friends given a devoted cell phone quantity with their room key card on arrival.

A member of employees screens requests which they’ll instantly reply to, whether or not for room service the place provided, housekeeping, or a restaurant reservation.

As a result of friends use their very own cellphones to message the resort, they’ll make requests wherever they’re in or out of the resort, earlier than, throughout or after their keep.

The service is now out there in round 90 per cent of the group’s inns which are run from the cellular working system launched final yr, and shall be rolled out additional at chosen inns within the portfolio.

Within the inns the place it was first trialled it has generated optimistic suggestions from friends, for whom WhatsApp is an more and more necessary methodology of communication.

One of many world’s hottest messaging apps, WhatsApp has over 1.three billion customers worldwide.

Thomas Dubaere, chief working officer of AccorHotels northern Europe, commented: “Visitors wish to talk utilizing the strategies they’re most accustomed to.

“Using WhatsApp has elevated exponentially over the previous few years and is a platform most of our friends inform us they really feel very comfy utilizing, so enabling them to make use of it to order room service or ask reception a query is a logical step to making sure they’ve the very best expertise in our inns.”

The transfer marks the newest section in AccorHotels’ introduction of cellular expertise to enhance the visitor and worker expertise.

In 2017 it started to run the ibis UK community from cellular units, with staff welcoming and serving to friends in addition to managing their schedules from an app on their smartphones.

This offers employees extra time to help friends and likewise enabled ibis to take away conventional reception desks altogether.

AccorHotels additionally not too long ago carried out digital expertise that permits friends to order food and drinks, course of fee and be despatched receipts from the identical platform through their smartphones.

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