Bartlomiej Mart, basic supervisor at Ascott Rafal Olaya Riyadh tells Breaking Journey Information how he has reshaped operations in response to the Covid-19 pandemic.
Breaking Journey Information: What operational modifications have you ever carried out at Ascott with a view to proceed working by the pandemic?
Bartlomiej Mart: As a part of the celebrated Ascott portfolio, we at Ascott Rafal Olaya Riyadh had been a part of the implementation of a fast, environment friendly, and efficient counter technique, giving us a head-start available in the market.
From the very early phases, the safety and security of our visitors and workers turned our utmost precedence.
Worldwide and native authorities well being and hygiene protocols had been carried out.
Concurrently, the Ascott globally introduced numerous initiatives together with Ascott Cares, contactless check-in and check-out, digitalised providers, together with lodging initiatives, together with work-from-home areas.
Ascott’s international workforce additionally successfully launched the Ascott Star Rewards App final 12 months, the model’s loyalty program, selling safer and smarter methods for visitors to e book, redeem and keep linked with Ascott wherever they’re.
From the property standpoint, what was most commendable was the dedication and unity of my groups who considerably contributed to the general success of the disaster administration.
As we speak, I can proudly state that the proactive measures taken then, have laid sturdy foundations for our regular stability available in the market by 2020, and is being carried ahead in 2021 amid the underlying pending uncertainties.
BTN: What has been your strategy to tackling the worldwide journey restrictions, specifically the continuously shifting journey corridors?
BM: International journey restrictions are past our management.
Nonetheless, what we will management is the ‘instant strategic response’ to those conditions.
Our groups have been absolutely devoted in making certain to at all times keep updated.
In the mean time, as a serviced residence despite the fact that virtually 70 per cent of our visitors’ demographic is the lengthy keep base, we are actually additionally specializing in home tourism.
Our superb location within the coronary heart of the capital of the Saudi Arabia, and a status for providing world-class hospitality, staycations labored pretty nicely for us.
Concurrently, our robust gross sales groups had been pushed to reignite and construct rapport with company accounts, growing engaging packages to spice up the footfalls.
Being versatile, supportive, and empathetic with circumstances reminiscent of border closures and flight cancellations additional helped to uplift the boldness of our visitors.
BTN: Why is collaboration throughout the worldwide journey business important to navigating the post-pandemic panorama?
BM: Probably the most essential learnings from the pandemic was the significance of team-effort.
I consider the silent collaboration throughout the business is what’s going to assist all of us thrive by it.
We should change into extra alert, progressive, and strategic, as a result of journey is inevitable, and so is the will to discover alternatives.
One different vital side that can’t be negated, is that the patron drives enterprise.
As hoteliers, we have to collectively perceive buyer behaviours and consumption patterns, which have been altered because the pandemic.
Tourism just isn’t pushed by one lodge model or property alone; it’s an accumulation of belief and confidence that’s collectively constructed by the business to reshape the journey sector in a protected and sustainable method.
BTN: What tendencies in journey and tourism do you see rising within the aftermath of the disaster?
BM: As a part of the brand new regular, now we have already witnessed the viral ‘work-from-home’ pattern.
A part of this, was additionally the rise in demand for protected, complete, and work savvy properties.
Ascott’s long-stay sustainable enterprise mannequin and the implementation of strategic improvements like our international digitalisation efforts provided visitors the right house for work and residential.
Our residences characteristic separate residing and eating areas with absolutely useful kitchenettes, whereas the property additionally gives leisure and enterprise facilities for visitors.
From a property viewpoint, we proceed our efforts to coach our workers to answer disaster conditions and undertake new methods to strategy potential visitors.
At present, there are various alternatives to make the most of, which makes it a really attention-grabbing and dynamic setting to be in.
Matters are nonetheless evolving with the current growth of well being passports in numerous nations in addition to growing native ‘staycation’ demand.
Service personalisation and versatile strategy to cancellation insurance policies additionally want consideration.
BTN: Have you ever had any constructive modifications in your personal outlook in response to the disaster?
BM: As a part of a world model, we’re assured to adapt and cope even within the midst of a pandemic.
The Ascott Cares initiative allowed us to remain in verify on our laws, with a set of detailed pointers and protocols for our workers, visitors, and distributors.
Amongst different important actions to say, can also be the truth that we had been the primary serviced residence in Riyadh to obtain the accredited Bureau Veritas label.
This label is awarded to companies who’ve carried out insurance policies and procedures aligned with native regulatory necessities, good hygiene, well being, and security practices with help mitigation of the unfold of SARS – CoC-2 (the reason for Covid-19).
Discover out extra in regards to the property on the official web site.