Breaking Journey Information interview: Phan The Thang, basic supervisor, UK, Vietnam Airways | Focus

Having been recognised because the World’s Main Cultural Airline by the World Journey Awards, unveiled a number of latest routes and welcome the brand new Boeing Dreamliner 787-9 to the fleet, there’s loads to debate as Breaking Journey Information sits down with Phan The Thang, basic supervisor for Vietnam Airways within the UK

Breaking Journey Information: How have passenger numbers been holding up for Vietnam Airways in 2018?

Phan The Thang: We’re heading in the right direction to hold roughly 24.three million passengers in 2018 – up 10.5 per cent 12 months on 12 months.

Our UK route has continued to carry out on the similar excessive stage as final 12 months.

Within the first ten months of this 12 months we carried roughly 60,000 passengers from the UK, and maintained load elements of about 80 per cent.

BTN: Vietnam is on a steep upward trajectory by way of customer numbers – has this been a boon for the service?

PTT: Sure, Vietnam’s rising recognition as a vacation spot has been advantageous for Vietnam Airways, as proven by the spectacular development in passenger numbers.

In accordance statistics from the Vietnam Nationwide Administration of Tourism, whole worldwide arrivals for the primary ten months of 2018 have been 12,821,647 – up 22.four per cent 12 months on 12 months.

Over the identical interval, British arrivals have been up 6.1 per cent, to almost 250,000 – and we hope this development will proceed within the years to return.

BTN: Which new routes has the service unveiled in 2018 and what can we anticipate from 2019?

PTT: Vietnam Airways launched new routes from Cam Ranh to Seoul-Incheon in April, initially 4 instances weekly and rising to each day from December.

We additionally launched each day flights from Danang to Osaka in October.

We elevated frequency on routes from Ho Chi Minh Metropolis to Taipei and Singapore; and might be rising Hanoi to Nagoya from 4 instances weekly to each day from March subsequent 12 months.

We’ve additionally considerably elevated capability on our Ho Chi Minh Metropolis-Tokyo Narita and Hanoi-Nagoya routes by changing A321s with B787 Dreamliners.

In 2019 Vietnam Airways will launch new routes from Danang to Pusan, in April; and from Ho Chi Minh Metropolis to Beijing in November, in addition to another new home routes.

BTN: You latterly welcomed the B787-9 Dreamliner to the fleet for the primary time – what benefits does this carry to Vietnam Airways? How have passengers reacted?

PTT: Our passengers have been delighted with the much-enhanced expertise provided by our new Dreamliners, from more room and legroom, bigger home windows and stow bins; to its many high-tech options together with particular person on-demand in-flight leisure programs; trendy LED lighting; larger humidity and cleaner air; decrease cabin strain; and a smoother, quieter trip.

The Dreamliner additionally brings many advantages to Vietnam Airways, together with being extra environmentally-friendly, safer and extra environment friendly than the earlier era of plane.

BTN: You could have been rolling out Premium Financial system on sure routes – what’s the ambition right here?

PTT: Vietnam Airways attaches nice significance to upgrading service high quality.

Final 12 months we have been recognised because the World’s Main Airline – Premium Financial system Class by the distinguished World Journey Awards.

This achievement is the results of Vietnam Airways’ tireless devotion and dedication to continuous enchancment throughout a spread of product and repair areas.

BTN: Vietnam Airways not too long ago launched an in-town check-in service – how have prospects responded to this?

PTT: This new service presents a nice and seamless journey expertise, and passenger suggestions has been very optimistic.

We’re the primary and solely service in Vietnam to supply in-town check-in, and we hope product and repair improvements like this can assist us to attain five-star standing within the foreseeable future.

BTN: Vietnam Airways took the title of World’s Main Cultural Airline final 12 months on the World Journey Awards – what does it imply to have gained right here?

PTT: We have been very honoured to obtain this prestigious award, which is a good achievement and a testomony to our dedication to bringing the most effective of Vietnamese tradition to our passengers, on the earth’s most trendy plane.

Vietnam Airways goals to show each flight into an expertise by which passengers are impressed by the cultural great thing about the vacation spot they’re travelling to, and we delight ourselves on the cultural touchpoints that are deeply embedded in our services.

For instance, Vietnamese delicacies is a trademark on all our flights, from the celebrated nationwide dish, Pho, to distinctive seasonal fruits corresponding to lychee.

Since successful this award final 12 months, now we have additionally appointed famend chef Luke Nguyen as our international delicacies ambassador, with a mission to additional promote Vietnamese delicacies and tradition to the world.

Extra Info

Vietnam Airways is the nationwide flag service of Vietnam and the key service within the Mekong sub-region, working 94 routes to 21 home and 29 worldwide locations with a mean of 400 flights per day, connecting the world’s main cities to mesmerizing journey locations in Vietnam, Laos, Cambodia and Myanmar.

Discover out extra on the official web site.

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