Situated within the historic metropolis of Lagos, Cascade Wellness Resort enjoys a breath-taking cliff-top setting with unrivalled ocean views. Right here Silvana Pombo, basic supervisor of the property, outlines her method to tackling the challenges of the previous yr.
Breaking Journey Information: What’s the present standing of operations at Cascade Wellness Resort? And what modifications did you implement so as to proceed working throughout the pandemic?
Silvana Pombo: Cascade Wellness Resort is at present working with self-catering residences, with no different providers opened.
We’re getting ready to reopen progressively in April, in line with the present state of affairs.
Throughout the pandemic, now we have adjusted our providers, consistent with the well being and security authorities, which represented further cleansing procedures, decreasing the restaurant’s capability, and so forth.
Primarily, we labored to guarantee that our company felt protected, in addition to sustaining the standard of providers anticipated.
The problem is to establish the steadiness between the consolation and number of providers anticipated in a five-star resort, and the security required by this new actuality.
BTN: With the resumption of worldwide journey fortunately again on the horizon, how do you see the following yr mapping out for you?
SP: We’ve got excessive expectations for the summer season, we count on a related proportion of last-minute demand, which implies an amazing flexibility of the group and excessive degree of teamwork, to keep up our requirements.
The primary semester will nonetheless be extremely affected by the pandemic, however we consider the summer season will deliver us some hope.
Friends are eager for holidays and we belief that Portugal, and particularly the Algarve, shall be one of many high locations.
BTN: Describe the lockdown expertise within the Algarve, and the way did this examine to regular occasions.
SP: Algarve is a area the place we are able to discover strolling or working choices close to nature, even throughout lockdown, which helps to face this actuality with some emotional steadiness.
That’s the reason there are households from different international locations selecting to do the lockdown within the Algarve.
BTN: Why is collaboration throughout the worldwide journey trade important to navigating the post-pandemic panorama?
SP: The post-pandemic shall be a time to be taught collectively, to share experiences, even to fail collectively.
We’re all studying day by day what to do higher, the place to go, discover out which modifications will keep eternally, and which aren’t.
It’s essential that this progress is completed with a typical aim to organize us for future conditions, to be stronger collectively.
BTN: Have you ever had any optimistic modifications in your personal outlook in response to the disaster?
SP: In each disaster, we’re compelled to be higher, to grow to be extra inventive, to re-invent ourselves. I consider at this time I’m able to reply quicker and higher to future conditions, as I do know now, that my group is 200 per cent targeted on our targets.
We discovered new choices of providers, new methods of saving and new methods to supply a memorable keep to our company.
As a pacesetter, I turned extra targeted.
In each problem, I turned extra conscious of the group’s response to the conditions and acknowledged the true potential of Cascade Wellness Resort.
We exceed ourselves in 2020 and we count on to take action this yr.