Virgin Atlantic has appointed Corneel Koster to the function of government vice chairman, buyer.
He replaces Mark Anderson, who has departed to guide Join Airways, the brand new operator of Flybe.
Koster joins Virgin from three way partnership accomplice Delta Air Strains, the place he at present holds the function of senior vice chairman – Europe, Center East, Africa and India.
In his new function, he’ll lead Virgin Atlantic’s buyer, product and repair technique and can be chargeable for all buyer going through groups, together with airports, cabin crew, contact centres, clubhouses, buyer expertise perception and the inflight companies group.
He’ll start his new function from August.
Koster has a powerful observe document of worldwide management expertise within the aviation business, having held senior roles on the management groups of each Virgin Atlantic and its key companions.
From 2010 to 2013 he held the place of director of operations, security and safety at Virgin Atlantic, main all operational workforces within the air and on the bottom, together with the pilot neighborhood.
In his present place at Delta, Koster oversees gross sales within the EMEAI area whereas coordinating the operational facets and the service supply to Delta’s prospects, working carefully with companions Air France-KLM and Alitalia.
Underneath his management, Delta achieved document transatlantic buyer satisfaction scores.
Earlier than becoming a member of Delta, as chief working officer for Aeromexico, he was chargeable for the operational excellence and repair supply of Mexico’s main airline group, operating greater than 650 companies a day, in addition to the corporate’s cargo and ground-handling subsidiaries.
Koster has additionally held a number of industrial management roles within the passenger, floor dealing with and cargo companies of Air France-KLM, and earlier than that KLM.
Koster commented: “I’m delighted to be returning to Virgin Atlantic and to hitch at such an thrilling time, as we introduce our first ever A350, start shaping the shopper expertise on our A330-neos and introduce a hat-trick of recent routes from London Heathrow.
“Prospects have at all times been on the coronary heart of this particular airline.
“I sit up for constructing upon the superb work of our groups within the air and on the bottom, and to proceed innovating to make sure that we’re the airline our prospects most like to fly, whereas providing a rising portfolio of journey choices with our companions.”