Ryanair has been rated the worst agency for customer support out of 100 fashionable British manufacturers.
Passengers with the low-cost airline had been left feeling undervalued by unhelpful workers and depressing complaints dealing with, new Which? analysis reveals.
The survey of well-known firms reveals sharp variations between sectors with airways, telecoms and vitality suppliers performing most poorly – and types reminiscent of British Airways, BT and British Fuel languishing close to the underside of the rankings after letting customer support requirements slide in recent times.
The buyer champion requested almost 4,000 members of the general public to fee how the businesses make them really feel, how useful and educated their workers had been, and the way effectively they dealt with complaints.
Ryanair got here backside of the desk, solely managing a paltry customer support rating of 45 per cent general, with the bottom score of 1 star in all three classes.
When requested about how effectively the airline handles complaints, half gave it the bottom score attainable.
Introduced with a alternative of 50 phrases to explain the airline, many of the airline’s passengers opted for ‘grasping’, ‘sneaky’ and ‘boastful’, with one going so far as to say:
“Ryanair appear to make matters intentionally tough so as to make more cash out of their clients.”
The opposite airways included within the survey fared solely barely higher. British Airways (66 per cent) discovered itself in 83rd place, a number of spots underneath the highest-ranking airline included within the survey, easyJet (68 per cent), which got here in 79th place.
On-line financial institution First Direct took the highest slot with a powerful customer support rating of 89 per cent and clients who had been overwhelmingly constructive.
Harry Rose, editor of Which? Journal, mentioned: “Whereas it’s good to see some acquainted on a regular basis manufacturers flying the flag for nice customer support, individuals spend some huge cash with their utility suppliers and on flights, so it’s disappointing to see some woeful efficiency throughout the board in these sectors.
“One of the best ways to ship a transparent message to companies in regards to the significance of customer support is to spend your hard-earned money with manufacturers that make it a prime precedence – and don’t hesitate to complain for those who really feel you’ve been handled poorly.”